Frequently Asked Questions

Ordering & Delivery

  • Pryde & Petal is a home-based floral studio offering local flower delivery throughout London, Ontario.

    Delivery outside of London city limits may be possible, with an additional fee. Please inquire below!

  • Deliveries are made by 5:00 PM on the selected delivery date.

  • Yes! Same-day orders are available when possible. Please place your order by 1:00 PM and we’ll do our best to accommodate your request.

  • Pryde & Petal is currently a delivery-only studio, so orders are not available for regular customer pickup.

  • If no one is home, your flowers will be returned to the studio unless other delivery arrangements have been made in advance. We recommend providing a safe delivery location or letting us know if there are specific instructions.

Flowers & Arrangements

  • Absolutely. We’re happy to take your preferences into consideration. Since flowers are seasonal and availability can change, substitutions may occasionally be necessary while maintaining the overall look, colour palette and value of your arrangement.

  • Yes! If you have something specific in mind, get in touch with us. We love creating something personal for your occasion.

  • Yes. We love working with seasonal blooms whenever possible. This allows us to create arrangements that feel fresh, natural and reflective of the time of year.

  • Each arrangement is thoughtfully designed and will reflect the style, colour palette and overall feel shown online. Because flowers are natural and seasonal, individual blooms may vary depending on availability.

Weddings & Events

  • Yes! Pryde & Petal offers floral design for weddings and special events. From personal flowers to ceremony and reception arrangements, we can create florals tailored to your vision.

  • Start by filling out our wedding inquiry form. We’ll review your details and reach out to arrange a complimentary consultation.

  • We recommend reaching out as early as possible, especially for weddings during popular dates and seasons. This gives us time to discuss your vision, budget and floral needs.

  • Wedding flowers can be designed around a variety of budgets. During your consultation, we’ll discuss your overall floral budget, priorities and vision so we can create a proposal that makes sense for your celebration.

  • We’ll reconnect approximately 6–8 weeks before your wedding to confirm final details, quantities and any updates to your floral plans.

Bloom Bar

  • The Bloom Bar is a fun and interactive floral experience where guests can create their own arrangements while celebrating together.

  • Yes! The flower cart is available for rental on its own. Reach out to inquire about availability and details.

  • We recommend booking as early as possible to secure your preferred date, especially for weddings, showers and other popular event dates.

Care & Quality

  • Give your flowers fresh water, keep them somewhere cool and away from direct sunlight, heat, drafts and ripening fruit. For the longest vase life, refresh the water regularly and follow the care instructions included with your arrangement.

  • Flower longevity varies depending on the varieties included, but proper care can help your arrangement stay fresh and beautiful for as long as possible.

Cancellation & Refund Policy

Cancellations

If you need to cancel your order, please contact us as soon as possible. Cancellations may be accommodated if your order has not yet been prepared or flowers have not been purchased specifically for your arrangement.

Once an arrangement has been designed or flowers have been specially sourced for your order, cancellations may no longer be possible.

At Pryde & Petal, every arrangement is thoughtfully designed and made to order using fresh flowers. Because of the perishable and custom nature of our products, all flower sales are final and we do not offer refunds or exchanges.

Delivery Issues

Please ensure that the delivery address and instructions provided with your order are accurate. If no one is available to receive the flowers and no alternate arrangements have been made, the arrangement will be returned to the Pryde & Petal studio. A second delivery may be subject to an additional delivery fee.

Pryde & Petal reserves the right to assess each situation individually and determine the appropriate resolution.

Something not right with your flowers?

We want you to love your flowers. If your arrangement arrives damaged or you have a concern about its condition, please contact us within 24 hours of delivery and include clear photos of the arrangement.

We’ll review the issue and, where appropriate, work with you to find a suitable solution.